FAQs
FAQs/HELP AREA
Our FAQs/Help area is here to assist you with questions or concerns you might have regarding shopping on our site, your order, payment options, shipping charges, customer service, contact info and more.
GENERAL INFO
Please allow 1-2 WORKING days for processing of your order in addition to shipping days. Depending on the method of shipment chosen and the time your order was placed, you should expect to receive your order within 1-14 working days. If you absolutely have to have an item the next day, please email first to confirm availability. We thank you for your patience. As a secure, e-commerce-enabled website, credit card transactions are our only accepted forms of payment. All online orders will be confirmed via e-mail within one hour if an accurate e-mail address is supplied at time of purchase. Shipments will be confirmed via e-mail within 12 hours if an accurate e-mail address is supplied at time of purchase.
KEYWORD SEARCH:
YOUR ORDER
How do I know when my order has been shipped?
You will be notified via email that your order was shipped provided an accurate email address was given.
When can I expect my order?
Please note that our policy allows for up to 1-3 business days before your order is shipped out.
- Standard Ground: After your order is shipped out, you should receive your order within 2-10 business days.
- 2nd day: After your order is shipped out, you should receive your order within 2 days.
- Overnight: After your order is shipped out, you should receive your order within overnight.Please be advised that certain mail carriers do not include weekends or holidays as ship dates.
Order status glossary
Can I make a change to my order?
Gift messages
Where is my order?
Backordered items/Cancelled Items
MERCHANDISE INQUIRIES
How can I search for a product?
Why don’t you have my size available on the site?
What if I don’t see an item on your site that I want?
What happened to the item that was on the website last weekend?
How can I make a product suggestion?
How can I receive a catalog?
PAYMENT OPTIONS
What type of payment options do you accept?
Why do I have to pay sales tax?
Do you offer gift certificates?
Why is the site telling me that my credit card number does not match my billing address?
Can I use a pre-paid Visa or Mastercard gift card to pay for my order?
SHIPPING INFORMATION
What shipping options do I have? (Standard, Overnight, 2nd day)
How do I calculate my shipping and handling costs?
What are the Shipping Costs?
How long does it take to process orders?
Tracking your order
Do you ship to Canada or International?
RETURNS/EXCHANGES
What is your return policy?
How do I return or exchange an item?
Damaged or Defective Items
Partial Orders
Wrong item received
When can I expect my credit to be completed?
SAFETY, SECURITY, AND PRIVACY
Is your site secure to use?
Privacy Policy
MISCELLANEOUS
How do I make a suggestion?
How do I contact affiliates?
How do I unsubscribe from your newsletters?
How can I report an error on your site?
GIFT CERTIFICATES
I lost my Gift Certificate code. How can I retrieve it?
How do I print my gift certificate?