Our FAQs/Help area is here to assist you with questions or concerns you might have regarding shopping on our site, your order, payment options, shipping charges, customer service, contact info and more.
Please allow 1–2 business days for order processing in addition to shipping time.
Depending on the shipping method selected and the time your order is placed, you can expect delivery within 1–14 business days.
If you need an item urgently, please contact us before placing your order to confirm availability and expedited shipping options.
Yes! You will receive an order confirmation email within one hour of purchase (as long as a valid email address is provided). A shipping confirmation email will be sent within 12 hours once your order has
shipped.
We process orders quickly, but please contact us as soon as possible and we’ll do our best to accommodate
your request.
Please reach out to us immediately. If your order has not yet shipped, we can update the address.
As a secure, e-commerce-enabled website, we currently accept credit card payments & PayPal payments.
Yes. Our website uses secure encryption to protect your payment information during checkout.
Your card will be charged at the time your order is placed.
Payment declines can happen for a variety of reasons. Please check with your bank or try another payment method.
Yes, a confirmation email will be sent within one hour of purchase if a valid email address is provided.
We accept returns on eligible items within 30 days of your purchase. Items must be unworn, unused, and in original condition with tags attached.
Please refer to the return form included with your order. Complete the form and send it back with your item. If you have any questions, feel free to contact us.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
If you need a different size or item, please reach out and we’ll help arrange an exchange if available.
We’re sorry about that! Please contact us right away with photos, and we’ll make it right.
Once your return is received, please allow a few business days for it to be processed and refunded.
You can reach us by email at customerservice@brownandgold.com, by phone at (307) 745-7075, or through the contact form on our website.
Our team is available during regular business hours. We’ll respond to all inquiries as quickly as possible.
We typically respond within 1–2 business days.
Yes, we do! Visit us in-store in Laramie or Cheyenne to shop in person and see our full selection.
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